Support

Help with GalleryShare and the capture app

For any question or problem, email us at support@ashsoftware.dev. Tell us your store's name and, if something went wrong, what you were doing when it happened. We read every message.

For stores

I can't sign in

The website, the capture app and the slideshow all use your store account's email and password. If you've forgotten your password, reset it here.

It says my account is pending approval

Some new accounts are reviewed before they can be used. Email us if it's taking longer than you expected.

Using the capture app

Sign in with your store account, pick one of today's events, and take photos and videos. They upload to the event's gallery in the background, and anything not yet uploaded is kept on the device and retried until it gets through. The device needs a working camera and microphone.

Deleting your account

Sign in on the website and open your profile. Delete account, under Account, permanently deletes your account and all its data. It can't be undone.

For customers

Finding your gallery

Use the link your store sent you, or enter the 8-character access key they gave you.

How long photos and videos are kept

Media is deleted 120 days after it was uploaded, and there are no backups. Download anything you want to keep.

Removing a photo or video

Ask the store that took it, since they can delete it from the gallery. If you can't reach them, email us.